Why Responsible Gambling Matters
Online betting and gaming are growing in popularity across Bangladesh. Placing bets on cricket matches, playing at a live casino, or backing your favourite team in a Sports Event — it can all be part of the fun. But when the fun starts to feel like pressure, it's important to seek help.
Responsible gambling at ab 99 is more than just a policy — it's part of how we operate every day. We aim to create an environment where every player can enjoy the game on their own terms, free from pressure.
Research shows that most people bet for entertainment and stay within their limits. But for a small number, betting can sometimes become hard to control. ab 99 offers a dedicated set of tools and resources for those people — completely free of charge.
The most important part of responsible gaming is knowing yourself. Understanding the difference between playing for fun and chasing losses is essential. ab 99 wants to help you recognise that difference.
Remember, betting is not a source of income. It's entertainment — just like spending money on a movie or a meal out. Keeping that mindset makes responsible gambling much easier.
If betting is affecting your daily life, relationships, or finances, please reach out to us right away.
5 Core Principles of Responsible Betting
Only bet what you can afford to lose
Stop chasing losses by placing more bets to win back what you've lost
Set a time limit and budget — then stick to them
Avoid placing bets when you're angry or under emotional stress
Spend time with family and friends — betting isn't the only way to have fun
Protection Tools
AB 99's Responsible Gaming Tools
Free tools to help you stay in control of your betting experience
Deposit Limit
Set a daily, weekly, or monthly deposit limit. Once set, any increase requires a 24-hour cooling-off period — helping you avoid impulsive decisions.
Session Time Limit
Decide in advance how long you want to stay on the platform. When your time is up, ab 99 will automatically log you out and suggest you take a break.
Cooling-Off Period
Temporarily pause your account for a set period — anywhere from 1 day to 6 months. You won't be able to log in during this time, but your data and balance will remain safe.
Self-Exclusion
Choose self-exclusion for a long-term break. Your account can be fully deactivated for anywhere between 6 months and 5 years. During this period, no bonus offers or marketing messages will be sent.
Reality Check Alerts
At regular intervals — such as every 30 or 60 minutes — ab 99 will send you a notification so you know how long you've been playing and how much you've won or lost.
Gaming History
View your full betting and transaction history at any time. See how long you've played and how much you've won or lost — clear data for your own review.
When Should You Be Concerned?
Seek help if you notice any of the following signs
Are any of these happening to you? Check all that apply:
You have identified some warning signs. It takes courage to ask for help. ab 99's support team is ready to assist you in Bengali. Contact us via live chat right now to activate self-exclusion or a cooling-off period.
How to Get Help
How to Activate Responsible Gambling Tools
Contact ab 99's 24/7 support in Bengali and let us know which tool you'd like to activate. Reach us via support@ab99.wine or live chat — whichever works best for you.
A brief identity check will be carried out to secure your account. You'll need an OTP sent to your registered mobile number.
Self-exclusion, cooling-off, or deposit limits — choose the option that fits your needs and set your own timeframe.
Self-exclusion and cooling-off requests take effect immediately. Deposit limits are applied without delay as well.
Once your tool is activated, a confirmation message will be sent to your registered phone number.
Ab 99's Commitment to Responsible Gambling
Six ways we ensure safe betting
Age Verification Required
Age verification is required to open an account at ab 99. Anyone under 18 years of age will not be able to register.
Marketing Opt-Out
During self-exclusion, ab 99 will not send any promotional messages or bonus offers.
Awareness Campaigns
Ab 99 regularly publishes responsible gaming messages on the platform to keep all users informed and aware.
High-Risk Detection
If our automated system detects unusual betting patterns, the support team will reach out to the user directly.
Support in Bengali
All responsible gambling support is available in Bangla. No one should miss out on help because of the language barrier.
Family Support
Worried about someone close to you? Family members are welcome to reach out to our support team for information and guidance.
ab 99's Commitment
- All responsible gaming tools will remain completely free
- Self-exclusion requests will never be refused
- Information shared by users seeking help will be kept strictly confidential
- Minors will never be encouraged to participate in gaming
- The Responsible Gaming policy will be updated on a regular basis
- Investment in awareness campaigns will continue
Betting Health Indicator
Our targets and achievements across every area of responsible gambling at ab 99
This data is based on ab 99's internal monitoring and is updated on a quarterly basis.
Gamble Responsibly — Fun Comes with Safety
Join ab 99 and set up deposit limits and reality check alerts right from the start. Being a mindful bettor is the real win.
Frequently Asked Questions
Straight answers to two common questions
Betting on cricket at ab 99 is straightforward. Log in to your account and select cricket from the Sports section. You'll see a list of all ongoing and upcoming matches. Click on the match you want, and you'll find a range of markets — including match winner, toss winner, top run scorer, and more. Click on the market you'd like to bet on and your bet slip will open. Enter your stake and confirm. One important tip — always start with a small amount the first time, get a feel for how the match works, and gradually increase from there. With live betting, odds shift as the match unfolds, so keep a close eye on them.
There are a few straightforward fixes for this. First, if you see an update notification, install it promptly — older versions may have security vulnerabilities. If the update fails, uninstall the app and download the latest version directly from ab99.wine. If the app won't open, it's usually a cache issue — go to your phone's settings and clear the app cache. If that doesn't work, try restarting your device. And if nothing else helps, ab99.wine works fully in a mobile browser — you can access all services without the app. For any technical issue, contact us via live chat with a screenshot and our support team will help you out.